Privacy & Policy

PRIVACY POLICY

Effective Date: January 1, 2024

Desert Truck Services ("DTS", "we", "our", or "us") is committed to protecting the privacy and personal data of our customers, partners, and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services.

1. Information We Collect

We may collect the following types of information:

1.1 Personal Information

  • Full name
  • Phone number
  • Email address
  • Physical address
  • Identification details (where required for delivery verification)

1.2 Transactional Data

  • Shipment details
  • Delivery addresses
  • Payment information (processed via secure third-party providers)

1.3 Technical Data

  • IP address
  • Device information
  • Browser type
  • Access logs and usage data

2. How We Use Your Information

We use collected information to:

  • Process and deliver shipments
  • Provide customer support
  • Improve our logistics and delivery services
  • Communicate updates, notifications, and service alerts
  • Prevent fraud and enhance security
  • Comply with legal and regulatory requirements

3. Information Sharing and Disclosure

We do not sell personal data. However, we may share information with:

  • Logistics partners and delivery agents
  • Merchant partners within our distribution network
  • Payment processors and financial institutions
  • Government or regulatory authorities when required by law

All third parties are required to maintain confidentiality and data protection standards.

4. Data Security

Desert Truck Services implements appropriate technical and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. These include:

  • Encrypted communication channels
  • Secure data storage systems
  • Access control and authentication protocols

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

6. Your Rights

Depending on applicable laws, you may have the right to:

  • Access your personal data
  • Request correction or deletion
  • Object to data processing
  • Withdraw consent where applicable

Requests can be submitted via our contact details below.

7. Cookies and Tracking

Our website and digital platforms may use cookies and similar technologies to enhance user experience and analyze performance.

8. Updates to This Policy

We may update this Privacy Policy periodically. Changes will be communicated through our website or official communication channels.

9. Contact Us

For questions regarding this Privacy Policy:

Desert Truck Services
14 Avenue du Commerce
Gombe District, Kinshasa, DRC
Phone: +243 89 764 2210
Email: privacy@deserttruckservices.cd